Position Summary
This position is responsible for issuing, ordering and sales of parts and accessories. The job description is to be used as a guideline only and may not incorporate all functions of the job; education and experience outlines are ideal qualifications/assets but do not necessarily reflect the requirements of the position.
Essential Job Functions include the following, but are not limited to:
- Performs routine administrative tasks, including completing processing documentation for repairs, service and parts. Inputs information into systems accurately and timely
- Delivers excellent customer service using various communication avenues (e-mail, website, phone, fax, etc.) to ensure customer requests are addressed in a professional and timely manner. Ensuring customer is provided with status of service or order
- Anticipates the customer’s needs and sells spare and replacement parts they may need in conjunction with their active request; or to generate service contracts
- Maintains and builds relationships with current customers
- Advises customers on appropriateness of parts, supplies or materials requested
- Receives and reviews orders for clarity, accuracy, and completeness
- Maintains systems such as filing, correspondence tracking, as well as searching internal systems and/or accessing departmental information to track information
- Prepares various documents from written or verbal instructions
- Sorts and places materials or items on racks, shelves or in bins according to company procedures and move materials and items to designated areas.
- Assists in counting of physical inventory. Ensures inventory is properly maintained at all times by following and completing material transfer forms or red tagging.
- Solicits quotations and ensures appropriate credit is received
- Negotiates, places orders and enters into contracts for procurement as indicated by demands presented for required materials and services to ensure timely delivery
- Monitor designated item inventory for adherence to appropriate approved level
- Monitors open transactions through completion and inform as necessary, vendors, requisitions and appropriate management on order status
- Controls inventory levels by conducting physical counts; reconciling with data storage system.
Knowledge, Skills, and Abilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.
- Customer service—the individual manages difficult client/customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments.
- Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.